Auto Glass Information
A & A Windshields:
Providing you with important consumer information
We believe all of our customers should be educated with the facts relating to auto glass. The more knowledge you have on the subject the better prepared you will be when it comes to making a decision about where to go when you need a windshield replaced.
Auto Glass Safety
The auto glass installed in your vehicle is designed to keep you safe not only while driving but also in collision and rollover situations. This is why you should always seek the help of a certified professional if you need a windshield replaced or new auto glass installed.
Right To Choose
Some insurance companies may make it seem like you must go to an auto glass shop of their choosing. However, we want you to know that it is your right to choose what auto glass shop to go to when your windshield breaks.
Warranty Information
Limited Auto Glass Warranty
A & A Windshields provides a warranty against defects in workmanship for as long as you own your car. Defects must be brought to the attention of A & A Windshields within 10 days of their discovery.
Auto Glass Replacement Warranty Exclusions
This warranty does not cover leaks, stress cracks, or related damage in connection with installations to vehicles having damage or rust on the pinch weld. A & A Windshields will use commercially reasonable efforts to advise you of the existence of such damage or rust prior to removal of existing glass; however, it is often not possible to do this. In these cases, A & A Windshields is not responsible for any associated damage. In addition, damage not involving defective workmanship or materials is expressly excluded from coverage under this warranty.
Windshield Repair Warranty
The repair process involves the injection of resin into the damaged part of the glass. This process usually prevents a small break from becoming a large crack and is therefore a structural repair, rather than a cosmetic repair. The best results are obtained when the damage is recent, the point of impact small, and there is no moisture or other foreign matter in the damaged area. You will still see a small blemish where the break was repaired.
In some cases, the attempt to repair a windshield can result in the chip or crack becoming larger, and we are not responsible for such damage.
Because of the reasons outlined above, our windshield repair (not replacement) warranty is: If you are dissatisfied with the repair, we will credit the cost of repair toward replacement. If your insurance company paid for the repair, the insurance company will receive credit.
We guarantee that the repaired portion of the windshield will not crack further and that the repair will pass state vehicle inspection, or we will credit the cost of repair toward replacement. This guarantee is good for one year from the date of the repair.
General
If you have a problem that is covered by this warranty, you may contact our store at 888-238-4959 and we will replace or repair the warranted product or correct the defective workmanship without charge at a mutually agreed upon time. If we are unable to do so, we will refund the original purchase price of your warranted product. In order to exercise your rights under this warranty, we will require evidence of installation by A & A Windshields, such as a copy of the invoice.
This warranty is not transferable.